FAQ

Hours and directions

• What time does the museum open? What days is the museum closed?
• How can I get to the museum?

Admission fees

• How can I pay for a ticket?
• Is it possible to cancel a ticket that has already been purchased?
• Can I enter the museum on the same day if I haven’t purchased an online ticket?
• What is the fee?
• How can I pay for a ticket?
• Can receipts be issued?
• What is the “security code” of credit card information?
• What will appear on my credit card statement as the name of the seller?
• Can I divide the amount into multiple credit card payments?
• In addition to buying an online ticket on your website with a credit card, is it also possible to reserve and purchase a ticket at a convenience store?
• How can I confirm a purchased ticket?
• What should I do if I have not received a purchase completion email?
• Can I use an online ticket if I do not have a smartphone?
• Do I have to print out the online ticket that I purchased?
• What should I do with the ticket screen shown on my smartphone on the day of the event?
• Can I still be admitted if my phone’s battery dies while I’m on the way to the museum?
• How many tickets can be purchased in a single order?
• Can I also buy my friend’s ticket using a single device and give it to them? Can we distribute our tickets among ourselves and enter the museum separately?
• Can I cancel separate ticket status?
• After purchasing multiple tickets, can I change the date or time of a portion of the tickets?
• Is a group discount available?
• Do you need advance notice before a group visits the museum?
• Is it possible to change the time or date of a ticket that has already been purchased?
• Can I still enter the museum if I arrive after the end of my time slot?
• Are same-day tickets available?
• Where is the same-day ticket counter?

Museum services

• Do I have to pay for admission to visit the café and the museum shop?
• Is there a museum shop?
• Is there a café?
• Are lockers available?
• Does the museum have barrier-free access for visitors with special needs?

Collection and building

• What artworks are in the collection?
• What is the latest replacement air-conditioning system?
• Where can I find more information about the building itself?
• Who designed the building?

Exhibitions

• Is there an audio guide?
• What languages are the wall captions?
• Can writing utensils be brought into the museum?
• Is copying permitted in the museum?
• Is photography permitted in the exhibition rooms?

Contacting us

• How can I inquire about the museum and exhibits?
• How can I inquire about ticket reservations and purchases?
• How can members of the press, etc. submit inquiries?